Fast delivery across NigeriaOpen Monday to Saturday, 9am to 5pmFaulty or wrong item? Report it within 3 days for a refundMinimum order value is ₦1,000Pickup & nationwide waybill100% authentic productsBuy more, pay lessNeed help? 0905 611 3818Fast delivery across NigeriaOpen Monday to Saturday, 9am to 5pmFaulty or wrong item? Report it within 3 days for a refundMinimum order value is ₦1,000Pickup & nationwide waybill100% authentic productsBuy more, pay lessNeed help? 0905 611 3818
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Help

Returns & refunds

Something wrong with your order? Report it within 3 days of delivery and we will make it right.

What can be returned

We accept returns only for items that arrive faulty, damaged or different from what you ordered. Because every item is checked before dispatch, we cannot accept returns for items that are simply no longer wanted, or for items damaged after delivery.

Report the problem within 3 days

Contact us within 3 days of delivery with your order number, a short description of the problem, and photos or a video of the item and its packaging. Reach us on:

The 3-day window starts on the day your order is delivered, so please inspect your items as soon as they arrive.

Sending the item back

Once we confirm the problem, we arrange the return — we cover the cost of sending the item back for every confirmed faulty, damaged or wrong item. Keep the item unused, with all its original packaging, accessories and free gifts, until the return is arranged. We will agree a pickup point or waybill instructions with you.

Refunds

When the returned item reaches us and passes inspection, we refund you within 5 working days by bank transfer to the account you paid from (or any account you nominate). The refund covers the item price; the original delivery fee is refunded only when the whole order is returned.

If you prefer, we can instead send a replacement or store credit — just say so when you report the problem.

When a return cannot be accepted

  • Reported after the 3-day window has closed.
  • The item was used, installed, or damaged after delivery.
  • Packaging, accessories or free gifts are missing.
  • The problem was visible and accepted at pickup or on delivery.

Items rejected on inspection are sent back to you, and we will explain why.

Cancellations

Orders can be changed or cancelled while they are still on hold or processing — contact us as soon as possible. Once an order has been dispatched, the returns process above applies.

Questions?

THE VARIETY HOUSE, 8b Rufus Adebayo Street, Obawole, Ifako-Ijaiye, Lagos State, Nigeria. admin@thevarietyhouse.com, 0905 611 3818.